Moisture is not normal! The first guy is absolutely correct, if your getting moisture between the two panes of a double pane window; the seal is broken. (Not the caulking around the window but the integral factory installed seal between the two pains around it's perimeter.) Don't let them try to talk their way out of replacing it. They just don't want to pull the window because once it's been trimmed around, drywalled, etc... Well... it's a real pain! Also their warranty is probably up after 12/18/or24 months. Many shady subcontractors will try to put you off until after their warranty has expired, then say you never contacted them till after wards. Establish a paper trail asap and report them to someone.
Good luck!How do you keep moisture out of a false arch window?
If it's not a main window, buy spray-on glass frosting.(gives it that white frosted look which the moisture kind of looks like) It's just a trick to disguise the problem but if the window's intentionally frosted, they can't see the problem!
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You haven't stated where the moisture is but I'm going to hazard a guess and say that you're getting the moisture between the panes of glass. If this is the case, then this is NOT normal for any windows. If you are getting the moisture between the panes of glass, the seal is broken and the window should be replaced. No if, ands or buts about it. It is defective.
try shutting the window
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